Shipping Policy
Standard Lead Time
Most orders are delivered within 4-6 weeks from the date of purchase.
A. Shipping costs:
Flat Rate Priority Insured Shipping charges: Free shipping .
Expedited Shipping charges: $16.99
Delivery Time : Processing Time+Shipping Time
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.
Standard Shipping: it will need 3-5 business days of processing time and then 30-45 business days of shipping time if you select standard shipping. Therefore, you can expect to receive it in 33-50 business days.
Expedited Shipping: it will need 3-5 business days of processing time, If you can expect to receive it in 8-15 business days if you select expedited shipping 5-10 business days.
Delivery Date Changes
We will notify you of any significant changes to your estimated delivery date caused by circumstances beyond our or our delivery partners' control. Delivery is considered complete when products reach the address you provided.
If we cannot deliver within 90 days, we will:
-
Notify you of the delay
-
Cancel your order
-
Process a full refund
Expedited Shipping Options
For time-sensitive deliveries:
-
We offer expedited shipping via DHL or FedEx
-
Expedited orders typically arrive in 8-15 business days
-
Please request a quote before placing your order
-
We cannot guarantee delivery by specific dates
Important Notes:
-
Once shipped, delivery timing is at the carrier's discretion
-
We recommend ordering well in advance of deadlines
-
We cannot process refunds for orders still in transit
-
Refunds require return of undelivered items
Shipping Costs
-
Standard shipping is included in all orders
-
Expedited shipping is recharged $16.99
Address Information
-
Please verify your shipping address carefully when ordering
-
We cannot be responsible for packages sent to incorrect addresses
-
Address changes may incur additional fees from carriers
-
If we assist with an address change, we will invoice you for any carrier fees
-
You may also contact carriers directly for address changes
Package Issues
Lost/Stolen Packages:
-
Carriers determine whether to leave packages without signature
-
For signature-required deliveries, carriers will attempt delivery
-
Returned packages qualify for reshipment (shipping fees apply)
-
We replace damaged or lost items at no additional cost
"Delivered" But Missing Packages:
-
Check nearby areas and wait 24 hours
-
If still missing, contact the carrier to initiate a trace
-
All trace requests must be made within 7 days of marked delivery
-
After 7 days, we cannot file loss claims with carriers
Who pays the import Tax and VAT?
Our parcels pass through customs without VAT payable.
We ship to the following countries / regions:
United States, United Kingdom, Canada, Britain, Belgium, Poland, Spain, France, Portugal, Germany, Luxembourg, Australia, New Zealand, Saudi Arabia
Shipping exclusions :
We do not ship to the following countries / regions:
- Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Georgia, India, Iraq, Jordan, Kuwait, Nepal, Oman, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Yemen, American Samoa, Cook Islands, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Island, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia, Herzegovina, Montenegro, Serbia, San Marino, etc.…....
- All African Countries
- All South American Countries.
- If you are in the above countries, you still want to buy lamps.
- Please contact our customer service: contact@camplightpro.com, we will calculate the transportation cost for you separately.