Refund Policy
General Return Reasons
Quality Issues & Shipping Damage
We provide free returns and exchanges for products with quality issues or damage during transportation.
Change of Preference
If you are unsatisfied with your purchase, you may return the item at your own shipping cost. We stand behind our products and are committed to ensuring your satisfaction. Please contact us with any concerns.
30-Day Return & Exchange Policy
Eligibility
To be eligible for a return:
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Item must be unused and in its original condition
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Original packaging and tags must be intact
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Proof of purchase or order number is required
How to Initiate a Return
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Contact our support team at info@camplightpro.com
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We will provide specific return instructions and a shipping address based on your location
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Do not ship items without prior authorization—unauthorized returns will not be accepted
Shipping Costs
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Original shipping costs are non-refundable
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For returns due to customer preference, return shipping is the customer's responsibility
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Return shipping costs vary by carrier and location
Common Customer-Responsible Return Reasons:
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Product doesn't meet expectations
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Incorrect size/color selection
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Change of mind
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Wrong item/quantity ordered
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Failure to review product details before purchase
Order & Shipping Confirmation
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Order confirmation is sent immediately after purchase
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Shipping confirmation is sent within 2-7 business days
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Contact us if you don't receive these confirmations
Refund & Replacement Eligibility
Full refunds or replacements are available for:
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Items not in original condition due to our error
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Items that differ from their description
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Undelivered items returned to sender
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Items not delivered within 90 days
Non-Refundable Items
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Items beyond the 30-day return window
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Items clearly marked as final sale/non-discountable
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For non-returnable items, customers are responsible for return shipping costs
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A restocking fee (up to 70% + service charge) may apply